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Amazon Prime emailed those with issues watching AEW Wrestledream last week via their streaming service the following:
Hello,
We understand that you recently had issues watching the AEW Wrestle Dream Pay-Per-View event through Prime Video. We apologize for any inconvenience you may have experienced throughout the evening and want to make things right.
We have applied a full refund for the event to your account, which will be applied back to the original payment method in 5-7 business days. If you previously requested a refund, your refund has already been processed. Refunds usually go through within 5 to 7 business days and you will see this amount credited on your next statement. Please note, this does not include processing time by your bank.
Visit the Transactions page to check the status of your refund: https://www.amazon.com/cpe/yourpayments/transactions
We place a high value on our relationships with customers and recognize you have multiple options when choosing your PPV provider. We thank you for purchasing through Prime Video.
Sincerely, Prime Video
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